Refund & Returns Policy

Every Suvarnakesh product is hand-crafted in small batches and quality-checked before dispatch. If something isn't right, we'll make it right.

Product arrived damaged, leaked or broken in transit.

You received a wrong product or wrong variant.

The product is sealed and unused, and the return request is raised within 7 days of delivery.

Opened / used personal-care products are not eligible for return due to hygiene reasons.

Products purchased during clearance / launch offers where clearly marked as final sale.

Email swarnakeshoil@gmail.com or WhatsApp (+91 7083869396) within 48 hours of delivery for damaged / wrong-product cases, or within 7 days for sealed-return cases.

Share your order number and clear photos / a short unboxing video.

Our team will confirm eligibility within 24 hours and arrange a reverse pickup where possible.

Approved refunds are processed within 3–5 business days after we receive the returned item / verify the damage claim.

Refunds go back to the original payment method — Razorpay refunds usually reflect in 5–7 working days; COD refunds are issued via UPI or bank transfer.